Monument Tools Business Partner Focus

Working with Monument Tools' fast moving and specialist product lines ensures an enduring and profitable partnership between manufacturer, distributors and stockists. All stockists and distributors benefit from Monument Tools's expert knowledge and the rapid turn around available through choice of distribution channel. All partners in the supply chain work together to meet customer needs seamlessly.

Monument has hundreds of stockists and distributors in all corners of the UK. Many of these partners vary in size and character, from large DIY sheds, builders and plumbers merchants to small independent retailers. Each stockist keeps its own selection of Monument products in store in line with the particular needs of its customer base and sources the products either direct from Monument Tools or from a major national distributor such as Toolbank.

Below we look at the experiences of two different Monument partners, one from the South Coast, the other from the North of England.

C & W Berry

C & W Berry, Builders Merchants of Leyland, Lancashire

DELTA

PLUMBING & HEATING SUPPLIES

Plumbers Merchants from Poole, Dorset


C & W Berry

C & W Berry, Builders' Merchants of Leyland, Lancashire promotes itself as the outstanding product source for construction materials in the North West of England. Berry has been supplying customers from house builders to individual tradesmen since 1954. They have been finalists in the Best Independent Builders Merchant Award for the last four years. Berry has been stocking and selling Monument Tools’ products for over 20 years.  In that period sales have increased steadily, to the extent that Berry’s is now one of Monument Tools' key direct accounts.  

Berry's extensive 32,000 product lines ensure all their customers requirements are readily met. Central to this range are professional quality tools, plumbing and drain cleaning equipment, supplied and manufactured by Monument Tools Ltd.

"Our relationship with Berry's is exactly the type of long term and mutually profitable business partnership we seek to develop with stockists of our products,” says Jonathan Collier, Director of Monument Tools.

FAST MOVING & SPECIALIST PRODUCT LINES

Berry pride themselves on their ability to meet their customers’ needs - however exacting or unusual. Working with Monument Tools is entirely compatible with this approach as   Monument Tools manufacture plumbers’ tools such as Pipe Cutters, Drain Testing and Clearing Equipment, Basin Wrenches and Tap Reseaters.    Monument Tools also offer a comprehensive range of 800 product lines, covering more specialist items such as General Wire Drain Cleaning machines and Sheet Roofing tools.

Monument Tools’ bright and distinctive yellow and black packing ensures items are regularly sold over Berry’s trade counters.

On a daily basis, Berry staff are able to select the appropriate product using Monument Tools’ comprehensive 56 page full colour catalogue.  They consult with Monument Tools’ technical sales team, who are always available, at the factory or on the road and download technical information from www.monument-tools.com.

A PROFITABLE PARTNERSHIP

“Monument Tools are an excellent and profitable partner for Berry's,” says Peter Jones, Lightside Director of C&W Berry Ltd.   “They provide quality tools and equipment manufactured to the highest standard.  They offer a professional, technically competent service which demonstrates their understanding of the needs of independent merchants such as ourselves.  They come highly recommended as a manufacturer and supplier.”

“At Monument Tools,  we know that our merchants and retailer stockist are at the frontline of our distributor-based sales channel,  to which we are totally committed,” explains Jonathan Collier, Director.  “We are increasing our investment in marketing activity, both on line and at industry exhibitions and events, to develop our well-established brand, thus enabling our stockists to sell more.”

To find out more about our distributor and supplier network, contact


 

DELTA

 

 

PLUMBING & HEATING SUPPLIES

 

Delta Plumbing and Heating Supplies has become one of the leading expert sources for plumbing tools in the South West of England. Headquartered in Weymouth, Delta supply tools to plumbing and heating installers from its branches in Cornwall, Devon, Somerset and Dorset.

Delta has been stocking Monument Tools since they opened their doors in 1990 and today, both Monument Tools and the Monument brand are a key components of its product offering.

"Monument Tools provide us with quality tools and equipment requested regularly by our customers." says Gareth Howell, Director of Delta Plumbing and Heating Supplies Ltd. "Together with our distributors, Toolbank, who maintain our stock levels through excellent availability of product range and a regular restocking service, they are the perfect partners for a profitable business, demonstrating their understanding of the needs of independent merchants such as ourselves."

SPECIALIST KNOWLEDGE AND RAPID TURN AROUND

Delta's sales have been increasing steadily year on year, reaching a current turnover of £3 million per annum. Central to Delta’s success has been its extensive range of plumbing and heating products, teamed with its much valued knowledge and hands-on practical expertise.

The daily queries answered by the Delta sales team are matched in number by the daily sales of the plumbers’ tools like Pipe Cutters and Basin Wrenches, supplied by Monument Tools. These items come packed from Monument and ready to place on a wall display or tool bar, designed to catch the attention of tradesmen who instinctively seek out the black and yellow colouring of the Monument brand.

Delta source these fast moving items and many others from Toolbank, Southampton, their local distributor for Monument products. Toolbank specialises in the distribution of quality hand and power tools throughout the UK and Ireland and stocks 25,000 products from over 200 brands. They operate from 13 warehouses in the UK, fronted by a competent 160-strong combined field sales and telesales team.

Through Toolbank, Delta benefit from short delivery times, rapid restocking and a reduction in the number of purchase orders they need to raise.

Delta’s staff select the products using the 672-page, 3.5lb, Toolbank "Big Blue Book" catalogue, Toolbank’s on-line ’Business to Business’ service, and Monument Tools’ comprehensive catalogue. They also receive regular visits from their Monument sales representative, consult with Monument Tools’ sales team by phone and download product information from www.monument-tools.com.

 

D W Burns is a family owned business with branches in Woking, Farnham and a kitchen and bathroom showroom in Knaphill. Currently being run by Toby Hoyle the business was established by his parents in 1963.

They employ 25 people, most of whom are long serving members of staff. They pride themselves on value and service both to trade and retail customers and are well respected within the local business community.

To complement their core values D W Burns have chosen Monument Tools as their primary tool supplier and have consistently grown their business by using a strategic range of fast moving lines combined with offering the complete catalogue for deliver within two working days. They support Monument Tools by displaying their range on well merchandised toolbars and by continually monitoring sales and carrying enough stock to meet their customer’s needs. In addition they offer special promotions via leaflets which offer their customers extra value on popular tools.lta Plumbing and Heating Supplies

 

SEAMLESSLY MEETING CUSTOMER NEEDS

Peter Hunt, Special Projects Manager at Toolbank explains, "The supply chain to consumers combines the individual specialist strengths of Monument the manufacturer, Toolbank the distributor and Delta the retailer, whereby all three fuse together as a seamless entity to ensure that the customer gets what he wants, when he wants it."

"We strongly recommend Monument stockists take full advantage of Toolbank's first rate distribution network," asserts Jonathan Collier, Director of Monument Tools.

To find out more about our distributor and supplier network, contact

 

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